Refund and Return Policy

WE GUARANTEE THE QUALITY AND GRADE OF OUR MEATS.

Our USDA Prime beef and other selections are of the highest quality. When you order Prime from us, you will receive only genuine USDA Prime.

WE GUARANTEE THAT YOUR PRODUCT WILL ARRIVE IN WHOLESOME CONDITION.

WE GUARANTEE THAT YOU WILL RECEIVE WHAT YOU ORDER.

We weigh our meat on electronic digital scales carefully monitored for accuracy so you will always receive the weight you ordered, or more. In addition, we work hard to ensure that your order is picked and shipped correctly. If an item is out of stock we will notify you and give you an opportunity to substitute.

WE ASK YOU TO NOTIFY US OF PROBLEMS BY THE NEXT BUSINESS DAY.

Our "Promise of Excellence" is your assurance of quality from CutAboveSteaks. If we fail to live up to any aspect of our guarantee, we will replace your order or refund your money, provided that you notify us by calling 1-866-759-3599, by the next business day after receipt of your order. Do not return any product without first making arrangements with Customer Service. (We reserve the right to fully investigate claims that we believe to be unfounded or fraudulent.)

The guarantee never covers:

If the perishable meat products in your order should spoil due to one of the reasons below, we will not be obligated to provide a free replacement to you.

1. The delivery address you gave us when you ordered is wrong, and this causes your order delivery to fail. Make sure to double check your shipping address when you place your order.
2. After our product is delivered it must be refrigerated. If it is left unrefrigerated (for whatever reason) and spoils. It is your responsibility to move the items in your order into refrigeration on the same day the order is delivered.