Frequently Asked Questions

For five generations, the CutAboveSteaks.com has been dedicated to providing the highest quality Prime and Choice meats in the industry. Our steaks our freshly cut to order and hand trimmed to perfection. All our steaks are USDA inspected and naturally aged to ensure tenderness and delectable flavor.

The best way to contact us is to use our email contact form. You may also contact us directly by sending an email to info@strassburgermeats.com

Customer service emails are generally answered within 1 business day.

Our Website is our Catalog, which provide customers 24 hour access to our products.

We pride ourselves on supplying the finest quality meat and superior customer service. Please read our satisfaction guarantee by clicking here.

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CutAboveSteaks.com is a direct-to-consumer business only. You can only buy our products directly from us on this website. We do not use distributors or wholesalers.

You can place an order at any time, any day of the week. Our online store is always open. To expedite your order be sure to place your order by 11am (ET) to receive your order in the fastest time. Deliveries are available Wednesday through Saturday. For more information on our shipping policies, click here.

Select the product line you are interested in (such as USDA Prime Beef). Then select the cut you are looking for (such as Boneless Strip Steaks). Click the drop-down menu that says "Click here for pricing” and select the package you would like to buy. Enter a quantity if you'd like to buy more than one package, then click the "Add To My Order" button. Follow the on-screen instructions to either continue shopping or complete your order by continuing to your Order Summary.
If you have any problems or questions about completing an online order, one of our customer service representatives would be happy to help you. You may contact customer service via our customer support form.

We are not a traditional mail-order company and we do not accept orders by mail. We are an online business and we accept orders either online or by phone or Fax.

On each product page, there is pricing information next to each item.

Absolutely. You may place an order at any time and select your delivery date at checkout. When you get to the Order Summary page, you will be given the opportunity to select your delivery date.

Delivery is available Wednesday through Saturday. Please note that we do have some delivery restrictions around certain holidays. For our shipping policies, click here. For current holiday ordering deadlines, see shipping.

The shipping calendar will inform you of available delivery dates, we do recommend that you place your order at least 7 days prior to your desired date.

For parties and events, we recommend that you schedule your delivery to arrive 1 to 2 days before the event. This allows for any unforeseeable delivery problems (such as severe weather). This is especially important to take into consideration during winter holidays, when weather is at is most unpredictable.

Our meat products are vacuum-sealed and will keep in your refrigerator for 5 to 7 days (if left in the original packaging). For more information on storing your CutAboveSteaks.com selections, see our guidelines in the CutAboveSteaks.com Guide to Meat.

Because of heavy ordering volumes around various holidays, each holiday has different deadlines and restrictions. Check the shipping page for a current list of holiday ordering deadlines and holiday shipping dates.

All our meat products are shipped fresh via United Parcel Service.

To ensure that your order arrives at its destination in perfect condition, it's shipped using CutAboveSteaks exclusive Safe Shipping packaging. All meats are individually shrink-wrapped. The meats are packed in an attractive gift box and nestled in a reusable polystyrene container with enough Dry Ice and frozen gel packs to ensure safe delivery. Finally, the container is placed in a heavy-duty corrugated box for an additional layer of protection. It's the best way to ensure that every order is delivered in perfect condition.

• No deliveries Sunday through Tuesday

The following rate schedule applies to the total product cost of all orders that include meat products.

Orders including meat products (Meat-only orders AND meat with merchandise orders)**
Continental  U.S. , orders less than $300	$29.95
Continental  U.S. , orders over $300	$14.95
Alaska , Hawaii †	+ $15 per package
Saturday Delivery	+ $15 per package
Gift Certificates
UPS Ground	$4.95

* No deliveries Sunday through Wednesday 
† Orders to these destinations ship only Monday or Tuesday

 

You can take delivery Wednesdays through Saturdays. There is an additional $15 charge for Saturday deliveries. There are also shipping restrictions around certain holidays. Check our shipping policies page for a current list of holiday ordering deadlines and holiday shipping dates.

When we ship your order, we send you an automatically generated email including your tracking number. Go to UPS.com to track the progress of your package. For you convenience we offer live tracking 24 hours a days on our tracking and shipping policies page.

If you do not receive an email containing your tracking number, it's possible that we don't have your correct email address in our system. You can ensure you get such emails by making sure your CutAboveSteaks.com account is up to date.

You can also contact us via our customer support form and a representative will be happy to look up your tracking number, inform you of your package's progress, and update your account information for you if you wish.

When you place your order you will be authorizing a signature waiver, so that UPS will always leave your CutAboveSteaks package at your shipping address, even if someone is not home to sign for it. This ensures that UPS does not "hold" your perishable meat products. Our products are packed to withstand up to 72 hours of unrefrigerated shipping. For more info rmation on this, see our FAQ on storing meat.

We store your username and password, any shipping addresses you've used (in your address book), and your billing address information. Your account also contains your order history and indicates if you have any credit balance in your CutAboveSteaks.com account. We do not store your credit card information.

Your username is the login you selected when you registered for an account with us.

Yes, as long as you remember your username (the email address you registered with us). Click on My Account, then click the link that says "I Forgot My Password." Enter your email address and your password will be emailed to you.

If you do not remember what email address you registered with us, or if you don't receive your password from us via email, please user our customer support form. A representative will be happy to look up your account information for you.

Our USDA prime beef comes from the very finest corn-fed cattle the Midwest has to offer.

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Legend has it that Oliver Cromwell discovered the Berkshire breed more than 300 years ago while his army was at winter’s quarters in Reading in the shire of Berks, England. From that time, the Berkshire breed has been revered for its outstanding quality, texture and flavor.

During the early 1800s, the breed was refined and has remained a pure breed since. In 1875, the American Berkshire Association (ABA) became the nation’s first swine registry and has maintained pedigree records ever since.

Berkshire swine were first brought to Japan as a gift from the British government in the 19th century. Also, known as Japanese black hog, the breed has thrived in Japan as Kurobuta pork, a name that is synonymous for a unique dining experience.

According to the ABA, Berkshire pork is well documented for its superior quality in tests conducted over the past decade. It scored the highest of all breeds in a study of sensory quality at the National Barrow Show in Austin, MN. Other studies, including those conducted by the Journal of Animal Science, Berkshire pork ranked tops in 19 of 22 quality measures.

Our pork is raised by small, Midwestern family farms, using all-natural production methods.

Raised in open meadows of the Rocky Mountain high-country, CutAboveSteaks All-Natural Lamb is free of subtherapeutic antibiotics and growth hormones. The lambs eat a 100% vegetarian diet throughout their lives—grass only for six to eight months and then a blend of unprocessed grains. Their feed never contains any artificial supplements, stimulants, or animal by-products.

Yes, our promise to you, the customer - our All Natural Premium Gold Angus Cattle are:

• Genetically verified to be of Angus heritage
• Source verified to ranch of origin and date of birth
• Never given artificial growth hormones or antibiotics – ever!
• Owned by Premium Gold Angus and fed only at our Premium Gold Angus feed yards, which are certified for humane treatment
• Fed 100% vegetarian diet (with no animal byproducts).

All our meats are hand-cut on the day we ship your order.

The most frequent request we have for "custom cutting" is with regard to the thickness of the steak. We sell our meat by weight, and therefore, the thickness of the steak may vary based on such things as the size of the animal.

So if you are looking for a particular thickness of steak, we suggest you select your steak weights from our thickness charts (see links below). Please understand that the thicknesses on these charts are approximate.

• Filet Mignon thickness chart
• Boneless Strip Steak thickness chart
• Boneless Ribeye Steak thickness chart
• Bone In Ribeye Steak thickness chart
• Chateaubriand Roast thickness chart
• Porterhouse Steak thickness chart

We will try to accommodate other custom cutting requests as well as we can. The best way to see if your needs can be met is to discuss it with one of our customer service representatives. You may contact us via our customer support form.

CutAboveSteaks are wet aged. Wet Aging occurs when meat and its own juices are vacuum packed in plastic and boxed for distribution. Because the plastic packaging does not allow loss of moisture, the meat may absorb more moisture which results in an increase in juiciness and tenderness.

Everyone has their own favorites. However, our best-selling prime beef cuts include our Filet Mignon, New York Strip Steaks, Boneless Rib Steaks.

That depends on your tastes. If you are looking for something tender and succulent, try our Filet Mignon. If you are looking for a classic steak-lover's steak, try our Boneless Strip Steaks. If you want something hearty, try our Boneless Rib Steaks or Bone-In Rib Steaks.

All our meat is sold by weight. Our thickness and servings charts can tell you approximately how thick each cut will be and how many servings you can expect from each cut.

Find our thickness and serving charts at the following links:

• Filet Mignon thickness chart
• Boneless Strip Steak thickness chart
• Boneless Ribeye Steak thickness chart
• Bone In Ribeye Steak thickness chart
• Chateaubriand Roast thickness chart
• Porterhouse Steak thickness chart

CutAboveSteaks.com Gift Shop is your one-stop resource for everyone on your gift list—and for any occasion. You can browse the Gift Shop by gift-giving occasion, by price, or by type of gift.

Here are some ideas from our Gift Shop:

1. Our Versatile Packages make excellent gifts. These pre-selected packages are designed to suit varying tastes and varying budgets, ranging in price from $89.98 to $1,598.98.
2. As always, all orders are elegantly packaged in a gift box.
3. CutAboveSteaks.com Gift Baskets are also an excellent choice for the epicures on your list.
4. Gift certificates are the most convenient way to give the gift of CutAboveSteaks.com fine selections. Certificates are available for specific products or as dollar-value certificates.

People across the country have different names for the same cut. If you're looking for a specific cut, but you can't find it under the name you're accustomed to, it's possible that we have it by another name. For example, Delmonico , Kansas City Strip, and New York Strip are all names for a Boneless Strip Steak.

If there's something in particular that you're looking for and can't find, email us and we will try to find an answer for you.

CutAboveSteaks.com Guide to Cooking the Perfect Steak is a basic, fool-proof recipe for getting the perfect steak every time whether you are cooking indoors or out. For additional grilling instructions, request or download our free grilling brochure.

Yes. We ship next day air and our products are packed to withstand up to 72 hours of unrefrigerated shipping.

Your order from CutAboveSteaks.com are packaged in vacuum-sealed material so it can be transported safely. Kept in this packaging, the meat will stay fresh in your refrigerator for 5 to 7 days. For full storage instructions, see CutAboveSteaks.com Official Guide to Meat.

Your order from CutAboveSteaks.com are packaged in vacuum-sealed material so it can be transported safely. The temperature in your freezer should be 0°F or below. Kept in this packaging and in this temperature range, beef will keep for 6 months. Lamb and veal should be used within 3 to 6 months. Pork should be used within 2 to 3 months. For full storage instructions, see CutAboveSteaks.com Official Guide to Meat.

For our full thawing instructions, see the guidelines in the CutAboveSteaks.com Official Guide to Meat.

Absolutely. Visit the recipes section of our Web site for recipes arranged by type and cut of meat. If you're looking for something in particular and can't find it, email us and we'll be happy to help.

Email us and let us know; we will let you know what your options are for resolving the problem.

Email us and let us know; we will let you know what your options are for resolving the problem.

As long as the meat is still cool to the touch, it is safe to consume, even if the meat's packaging has broken.

However, do not eat the meat under the following circumstances. If any of these occur, discard the meat and email us via our contact form.

• The vacuum-sealed packaging is damaged AND a frozen gel pack is broken
• The vacuum-sealed packaging is damaged AND the entire package has sustained enough damage to expose the meat to the open air
• The vacuum-sealed packaging is damaged AND and the meat is warm to the touch

Our products are packed to withstand up to 72 hours of unrefrigerated shipping. Occasionally, a package might be delayed due to weather problems, etc. If your package arrives and it is cool to the touch when it arrives it is safe to eat.

Additionally, during severe weather or extraordinary circumstances, we have special arrangements with UPS to refrigerate our packages until they can be delivered. Therefore, during such circumstances, if your package is delayed, it is likely that it will still be all right to consume when it arrives. Just check to see if it is cool to the touch. If it is, then it is safe to eat.

If you are uncertain about how long your package has been in transit and whether or not it is safe to consume, contact customer service via our email support form. A representative will be happy to help you.

Yes, brown coloration is normal on vacuum-sealed meat which it has not been exposed to any oxygen during transit. Within 10 to 15 minutes of opening the vacuum-sealed packaging, the meat will "bloom," turning red as it is exposed to the oxygen in the air.

The default delivery date for any order containing an in-stock item(s) is the next valid delivery date which you can find on our shipping information page.

It is not possible to make any changes of any kind to an order on the day it will ship. That is, orders scheduled for delivery the next day cannot be changed on the same day they are placed.

When we ship your order, we send you an automatically generated email including your tracking number. Go to UPS.com to track the progress of your package.

If you do not receive an email containing your tracking number, it's possible that we don't have your correct email address in our system. You can ensure you get such emails by making sure your CutAboveSteaks.com account is up to date.